I turn
ambiguity
into measurable
impact.

Owned end-to-end payments infrastructure serving 600+ merchants — removing growth constraints, capturing processing margin, and closing revenue leakage to establish payments as a profit driver generating $1M+ in annual gross profit.

• →Eliminated a manual growth bottleneck that capped onboarding at 30 merchant accounts/month by architecting a self-service Payment Configuration Console. Automated account provisioning and bank updates, reducing onboarding time from days to under 24 hours and enabling a 233% increase in monthly capacity.
• →Transformed payments into a core profit center by migrating 600+ merchants to an internal payment rail. Generated an estimated $1M+ in annual gross profit by capturing a 60 bps (0.60%) processing margin and optimizing dispute fee structures.
• →Identified and resolved systemic refund–chargeback logic flaws that allowed "double payouts". Engineered system-level guardrails that established the platform as the transaction source of truth and cut over-refunds by 85%.
• →Led the delivery of an automated payment dispute ingestion system, accelerating the representment cycle from 3 days to real-time for 1,000+ merchant accounts. Designed a Notification Preference Center that resolved a 30% delivery failure rate, ensuring 100% success for time-sensitive financial alerts.
• →Mitigated $330K+ in annual revenue leakage by resolving a surge in unrecognized chargebacks, identified and corrected merchant descriptor inconsistencies with the PSP, standardizing DBA naming conventions to ensure transaction transparency.

Built a 0→1 data loss prevention and incident response platform for 180K+ global employees, replacing fragmented manual workflows with a unified system of record for ~70 SOC analysts.

• →Led the end-to-end product lifecycle of a Data Loss Prevention Remediation Platform to monitor data security for 180K+ global employees, designed a centralized workflow for ~70 SOC analysts to replace fragmented manual logging with a unified system of record.
• →Engineered a multi-tiered Role-Based Access Control framework to manage complex incident escalation and containment, implemented an automated system to track corrective actions (evidence gathering, investigation notes, and remediation) to ensure 100% audit integrity.
• →Accelerated incident response times by 40% by designing an automated notification engine with dynamic placeholders, developed a Proactive Exception Module to validate organizational whitelisting parameters against incoming logs, reducing recurring false positives by 23%.

Revitalized an underperforming smart home hardware and software portfolio — bridging hardware, firmware, and UX teams to ship a stable 2nd-gen ecosystem with meaningfully improved user ratings.

• →Directed the cross-functional program to revitalize an underperforming HW/SW smart-home portfolio, synthesized omni-channel sentiment analysis and competitive benchmarking to define the 2nd-gen roadmap for both physical devices and the mobile ecosystem, resulting in a 25% increase in App Store ratings.
• →Managed the end-to-end development lifecycle by bridging gaps between Hardware, Firmware, and UX teams, resolved critical integration blockers, and standardized communication protocols to move the product from a high-failure 1st-gen model to a stable, market-competitive ecosystem.
• →Scaled product ecosystem to include smart cameras and power accessories, established Jira hygiene and standardized the Manufacturing Bill of Materials (MBOM) to ensure version control and part-number accuracy across a diversifying supply chain.