I turn
ambiguity
into measurable
impact.

Platform PM owning merchant onboarding, self-serve tooling, dispute management, and product discovery for a B2B SaaS platform serving 1,300+ merchants. Drove GTM for a proprietary payment rail, closed self-service gaps, and eliminated revenue leakage to generate $1M+ in annual gross profit.

• →Executed the go-to-market strategy to scale Tenant's internal payment product from ~40 to 600+ merchants (15x), targeting mid-market and enterprise clients with a consolidation value proposition: unified payments, disputes, and reporting into a single platform made switching from third-party processors the natural choice. Generated an estimated $1M+ in annual gross profit.
• →Caught $330K+ in annual revenue leakage through proactive monitoring: identified anomalous chargeback patterns via SQL, traced root cause to a platform configuration error causing unrecognized charges on customer statements, corrected configuration across all affected accounts, and patched onboarding to prevent recurrence.
• →Closed a platform-wide self-service gap by shipping a merchant-facing payment configuration console and operational reporting suite. Reduced onboarding from days to under 24 hours, drove 3x capacity growth, cut support tickets by ~50%, and freed 60+ CS hours/month across 1,000+ merchants.
• →Identified a platform integrity flaw where refund and dispute flows operated without shared transaction state, enabling duplicate payouts. Defined state transition rules across all conflict scenarios, enforced pre-refund validation at the transaction level, resolved $18K in historical incidents, and cut over-refunds by 85%.
• →Automated a fully manual dispute ingestion workflow across 1,000+ accounts, cutting the processing cycle from 3 days to real-time. Post-launch, proactively identified a 30% notification delivery failure traced to stale merchant email addresses with no self-serve fix, and shipped a Notification Preference Center to achieve 100% delivery on time-sensitive alerts.
• →Reduced platform processing costs by $20K/month through data analysis: identified that adding ZIP code collection to customer checkout qualified transactions for lower interchange rates without impacting conversion.

PM embedded within Wipro's Information Risk Management and Compliance (IRMC) team, owning the full product lifecycle of a 0→1 incident management platform built for a 50+ person security operations team securing data activity across 180K+ employees globally.

• →Led 0→1 delivery of a cloud-based incident management platform for Wipro's internal risk and compliance team, responsible for monitoring and remediating data security incidents across 180K+ global employees. Replaced disconnected manual workflows with a unified system of record, achieving 100% adoption across a structured rollout with training and process documentation.
• →Designed a multi-tiered RBAC framework mapping to SOC analyst, incident responder, and lead roles, with scoped permissions and escalation paths at each level. Built-in tracking across evidence uploads, investigation notes, remediation steps, and incident status ensured 100% audit integrity across all incidents.
• →Designed an exception module that gave analysts a reference layer of pre-approved accounts and data destinations, cutting unnecessary escalations by 95% and maintaining 99% issue resolution accuracy, driven by recurring cross-stakeholder frustration from repeated false positive flagging despite having approved data sharing exceptions.
• →Scoped and delivered an ML-assisted triage tool that auto-classified incidents by file name, size, and data destination, recovering 440+ analyst hours per month. Roadmapped a second phase to classify file contents for deeper automated detection.

Associate PM supporting the 2nd-gen roadmap and cross-functional execution for a smart home device portfolio spanning hardware components, firmware, and a companion mobile app.

• →Conducted hands-on competitor analysis and extensive user research across app store reviews, forums, and Reddit to surface pain points in the existing smart home product line and identify market gaps. Translated findings into a prioritized 2nd-gen roadmap across hardware and mobile app, improving App Store ratings from 3.5 to 4.7.
• →Redesigned the first-time user experience for device setup based on research findings, and proposed an in-app electrical savings feature tailored to cost-conscious households, getting it prioritized on the senior PM's roadmap. Facilitated cross-functional delivery across hardware, firmware, and UX teams to ship the 2nd-gen product.
• →Drove cross-functional coordination to resolve firmware inconsistencies and standardize the Manufacturing Bill of Materials (MBOM), ensuring part-number and version accuracy across all products as the portfolio expanded to include smart cameras and power accessories.