I turn
ambiguity
into measurable
impact.

B2B SaaS company building property management software, powering 1,000+ merchants with payments embedded through a white-labeled PSP rail. Owned the payments product end to end, onboarding, checkout, disputes, reconciliation, and reporting.

• →Scaled Tenant's B2B payments product 15x, from ~40 to 600+ merchants, by focusing go-to-market on multi-location operators after discovery showed they gained outsized ROI from consolidating payments, reconciliation, and reporting onto a single platform. Generated $1M+ in annual gross profit.
• →Productized merchant onboarding, previously capped at 30 properties per month against a 100-per-month target, by shipping a self-service payment configuration console and reporting suite that cut activation time from days to under 24 hours and freed 60+ Customer Success hours monthly.
• →Lifted conversion by 6% by redesigning the checkout experience end to end, cutting address verification down to ZIP-only, and introducing one-tap Apple Pay and Google Pay wallet payments.
• →Automated the end-to-end dispute workflow across 1,000+ accounts, cutting processing from 3 days to real-time and strengthening platform integrity with shared state across refund and dispute flows, improving representment odds and cutting over-refunds by 85%.

Wipro's internal risk and compliance (IRMC) team, a 50+ person security operations group monitoring and remediating data-security incidents enterprise-wide. Owned their incident-management platform end to end, from discovery through rollout.

• →Launched a 0→1 cloud-based incident management platform that monitors data activity across 180K+ employees globally, replacing disconnected manual workflows with a unified system of record and achieving 100% adoption through a structured rollout with training and process documentation.
• →Designed the platform's role-based access and exception workflows, scoping permissions across SOC analyst, responder, and lead roles and giving analysts a pre-approved reference layer that cut false-positive escalations by 95%. Ensured 100% audit integrity through built-in tracking across evidence uploads, investigation notes, and remediation steps.
• →Scoped and delivered an ML-assisted triage tool that auto-classified incidents by file name, size, and data destination, recovering 440+ analyst hours per month.

APM for Wipro's consumer smart home division and its 8+ product IoT portfolio. Owned user research, competitive analysis, and app-experience work for the 2nd-gen product line, coordinating delivery across hardware, firmware, and UX teams.

• →Conducted user research across customer support tickets, app-store reviews, forums, Reddit, and YouTube comments, and dogfooded Gen-1 and competitor products with structured observation logs comparing specifications against Xiaomi and Syska.
• →Standardized firmware command interfaces across the smart home portfolio after feature-parity testing through the companion app traced device-specific failures to inconsistent command implementations, facilitating cross-team alignment on a unified spec.